Privacy Policy

Your privacy is important to us. This policy outlines how we handle your data.

Last updated: April 1, 2026

1. Introduction

BitirFood ("we," "our," or "us") operates the BitirFood mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or use our Service:

  • Account Information: Name, email address, phone number, and profile picture
  • Authentication Data: Login credentials (securely hashed), Google Sign-In tokens
  • Location Data: GPS coordinates to show nearby businesses and calculate distances
  • Payment Information: Payment details are processed securely by Stripe and we do not store full card numbers
  • Order History: Records of your purchases, pickup codes, and transaction details

2.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App interactions, pages visited, features used, and timestamps
  • Log Data: IP address, browser type, and crash reports

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information (confirmations, pickup codes)
  • Send notifications about new packages, order updates, and promotions
  • Display nearby businesses and food packages based on your location
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With Business Partners: We share your name and pickup code with the business you order from to facilitate the pickup
  • Payment Processors: Stripe processes your payment data under their own privacy policy
  • Service Providers: Third-party services that help us operate (hosting, analytics, email delivery)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing using bcrypt
  • JWT-based authentication with token expiration
  • Rate limiting and Helmet.js security headers
  • Regular security audits and monitoring

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at support@bitirfood.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict the processing of your data
  • Data portability
  • Withdraw consent at any time

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: